administration

  • Shipping Delays

    There are currently delivery delays for parcels being sent around New Zealand. Allow for an extra 2 working days for shipping.

    Unfortunately this is beyond our control. Thank you for your patience and understanding at this time. 

    How can we help?

    If you are local to us here in Mosgiel, you are welcome to arrange collection. We are also dropping off parcels where possible, to try ease the pressure our hard-working couriers are under! You can check the latest update on delivery delays on the NZ Post website.

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  • Christmas & New Year Shutdown Dates

    I think we can all agree that 2021 has been another rollercoaster year! I’ve found it more challenging than 2020 with price rises, stock shortages and courier delays.

    As we head towards December, it’s going to get even more hectic. We’ve instituted close off dates to keep everything running smoothly and to ensure everyone gets what they need in plenty of time.

    The close off days are when your design must be signed off and approved for printing by, not when you place your order. You need to be ordering in advance of these dates. We are back open for the year on Monday 10 January 2022 so if your wedding is in early/mid January, you will need to order in advance.

    Deadline for canvas prints

    Orders printed onto canvas must be signed off as ready to print by 10 December. No urgent turnaround is possible due to canvas order volumes in December.

    Deadline for all other large format prints

    (i.e. mounted on board, posters, fabric decals, card): Orders must be signed off as ready to print by 17 December.

    Deadline for Custom printed items

    Save the Dates, Wedding Invitations, Guest Books, Place Cards etc must be signed off and approved for printing by 16 December to be done in 2021. NZ Post have bought forward their courier cut off forward to 20 December, so the 16th gives us time to produce, package and get on the courier!

    We will continue to print and package items up until we close on 22 December. This does not allow for any delivery time, so if it’s needed for Christmas, we only recommend leaving it this late if you are able to collect from our studio.

    Orders for Extra Bits

    Envelopes, accessories and other ready to ship items in stock will be shipping daily up until our last day. It’s the courier’s busiest time of year so while we ship these items on an overnight service, there is no guarantee it will arrive overnight. We are closing at lunchtime 22 December.

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