Free printed proof for orders over $300 More Info Here

FREQUENTLY ASKED QUESTIONS

Looking for your wedding invitations and feeling overwhelmed? We are here to help! Our FAQ page is here to answer your questions on everything from designing your wedding stationery to printing thank you cards. 

Click a heading to jump to a section you’ve got questions on, or keep scrolling to browse our frequently asked questions:

ORDERING

Your questions about placing an order answered!

DESIGN

The design process decoded

PRINTING

Printing process questions and production turnarounds discussed

SHIPPING

Frequently asked shipping questions can be found here

Ordering Your Stationery

Look through our online shop to find the pre-designed stationery pieces you are interested in. You can also use the search function (a magnifying glass at the top right of each page). 

If you’d love to get an idea of the print quality, card options and colours, then order a sample pack. Each sample pack includes a selection of your chosen stationery.

As an online business, all orders are placed through the website. When you are ready to order,  navigate to the particular product you are interested in.

Once you’ve selected your design, select the extras you require (information cards, upgraded envelopes and/or magnets, paper clips etc).

You then note the number required and click “Add to cart”.

Add your address in and the website will calculate the exact cost for you. Complete the payment details and then submit your order.

While four to six months before your wedding is the usual time to order the invitations, there is nothing wrong with being extra prepared. Check out our timeline for when you should send  save the date cards and wedding invitations here.

If you are in a hurry for your invitations, please contact us. We can confirm expected turnaround times based on the specifics of your order. 

Ideally you’d place your order for wedding day stationery 4-6 weeks before your wedding day. Check out our wedding day stationery timeline here.

 An ‘Express’ option is available for customised day-of stationery, at an additional cost.

Weddings close to public holidays need to allow more time as public holidays will delay couriers. If your wedding is early-mid January, you’ll need to order at least 6 weeks ahead as we are closed over the Christmas/New Years period.

Wedding Invitations – once you place your order, you will automatically be emailed a form to complete. This form walks you through all the information we need and will allow you to share any design changes or colour tweaks you want to request.

Other Customised Stationery – you can supply any wording or customisations when you place your order, via the “Customisation” field. If you do not supply the information with your order, we will email you a form to complete. This form walks you through all the information we need and will allow you to share any design changes or colour tweaks you want to request.

We have a hand-picked selection of our favourite cardstocks that give you the best possible finish.

The card options recommended will depend on the design, print method, colours and finish of your invitation.

Details about the card options we offer can be found here.

If you are after an accurate quote for any stationery from the Be My Guest Design website, we recommend navigating to the particular product you are interested in. Select the options you require, the number required and click “Add to cart”. You can then add your address in and the website will calculate the exact cost for you.

HOW CUSTOMISING A DESIGN WORKS:

FIND YOUR FAVE

Pick your favourite design, and place your order online. Supply your information, colour preferences and any other info,

DESIGNED FOR YOU

Our designers will make tweaks to suit your preferred wording and colours. You'll get a digital mockup to review within a couple of days.

PRINTED IN NZ

After you approve your customised design, we’ll print and assemble your stationery at our Dunedin printery.

SHIPPING

South Island orders are shipped 'Overnight' courier service. North Island customers can expect 1-2 days, or upgrade to overnight shipping at checkout

DESIGN PROCESS

Yes! Once we receive your wording and design details, your designer will get to work. An electronic draft mockup, designed in your colours and wording, will be emailed within a couple of working days for your feedback and review. This electronic draft is called a “proof”. Once you’ve received your proof, you return to your designer with any changes or amendments, to perfect your design. 

We LOVE everything to match and so try to have full sets of all designs available. Browse the ‘tag’ of your design (find them here) to see all the matching pieces that are available.

If there is something you want that’s not listed, no problem – get in touch with us. We often have new pieces that haven’t quite made it to the website yet. If we know you’re after a matching piece, the team will prioritise getting it online for you.

You can order a printed version of your invite before we print the whole lot, this is called a Printed Proof. 

Once the digital design of your invitation is finalised, we’ll send you the physical printed proof for your inspection. You’ll have the opportunity to check the colours, verify that they align with your expectations, and ensure the cardstock perfectly complements your envisioned design.

There is a fee of $15 for this, which is waived (free) for orders over $300. Simply add the Print Proof product to your cart, and use the coupon code printproof when placing your wedding invitations, save the dates, engagement party invitations or thank you card order.

Our design team will be working on your mock-up invite shortly after your order is received. You can expect to receive your digital mock-up within a couple of days, to let you check it before we have your invites printed. 

Once printing is complete, we’ll carefully package and post your invitations to you.

Your invitations need to contain a ton of information. There’s a fine balance between including enough detail and keeping them uncluttered.

Keep your wedding invitation elegant and uncluttered by selecting a design that incorporates information cards into a cohesive package.

The designers at Be My Guest are experienced in wording wedding invitations and will offer tweaks and guidance to ensure the information you want to convey can be incorporated seamlessly on your invitation cards. 

For more advice on choosing the wording for your invitations, read our Wording Wedding Invitations blog post, or download our free Wedding Invitation Wording Guide.

Yes! For all customised stationery you’ll receive personal attention to the design and wording of your stationery – and that includes changing the colour scheme to make it your own, and tweaks to fit the design to your preferred wording. 

Yes, absolutely! The Wedding Invitation Sample Pack comes with your choice of three designs, and includes our range of card swatches. 

If you are looking at ordering a guest book, vow book or notebook, then order a Cover Card Sample Pack

If you would like to see a printed version of your wedding invitations, save the dates, engagement party invitations or thank you cards before we print the whole run, then order a Printed Proof. 

Once the digital design is finalised, we’ll send you the physical printed proof for your inspection. You’ll have the opportunity to check the colours, verify that they align with your expectations, and ensure the cardstock perfectly complements your envisioned design.

There is a fee of $15 for this, which is waived (free) for orders over $300. Simply add the Print Proof product to your cart, and use the coupon code printproof when placing your wedding invitations, save the dates, engagement party invitations or thank you card order.

We take pride in offering you the highest quality products for your special day. One of the ways we ensure this is by exclusively using FSC-Certified cardstocks. We believe that this choice brings numerous advantages that contribute to both the beauty of your invitations and the well-being of our planet.

First and foremost, by using FSC Certified cardstocks, we prioritise sustainable forestry practices. The Forest Stewardship Council (FSC) is an internationally recognised organisation that promotes responsible management of forests. When we select FSC Certified cardstocks, we support the preservation of forests worldwide. This means that the materials used come from responsibly managed and harvested forests, ensuring the long-term health and biodiversity of these vital ecosystems.

Furthermore, FSC Certification guarantees that our cardstocks meet rigorous environmental and social standards. By choosing FSC Certified materials, we can assure you and your guests that no illegal logging or habitat destruction was involved in the production process. This certification also ensures that the rights of indigenous communities and workers are respected throughout the supply chain.

In addition to the environmental and ethical benefits, FSC Certified cardstocks offer exceptional quality. These cardstocks are carefully selected for their durability, texture, and appearance, meeting strict criteria for thickness, colour consistency, and printability.

Yes. Custom Design Bookings need to be made in advance as availability for custom design is limited.

We can only take on small numbers of custom clients so that you have our full attention and fresh ideas.

Do ensure you’ve had a thorough look through our designs first, as you can pick an existing design and tweak the colours and fonts to suit. You still receive the same great service and attention to detail as a custom-designed client, but with a faster turnaround.

More information on Custom Design here.

Printing & PRODUCTION

After you approve your customised design, we’ll print and assemble your stationery at our Dunedin printery.

A table listing our current production times can be found below.

Our time estimates are based on the time it takes for us to process your order.

The order process can begin when all customisation details have been provided. When we send you a draft/proof, the timer stops, so make sure you get back to us as quickly as possible to progress your order.

Please note the time estimates we supply are based on working days and do not account for weekends, holidays or shipping time. 

We offer an Express Production service for an additional fee on many customised day-of stationery products. When placing your order, select the “Express” upgrade option.

For items without an Express Service option, please notify your designer. We can confirm expected turnaround times based on the specifics of your order and can arrange expedited production where possible.

 

Current Production Times

ProductStandard TurnaroundExpress Service
Wedding Invitations3-5 working daysPlease discuss with your designer*
Save the Dates and Engagement Party Invitations2-4 working daysPlease discuss with your designer*
Canvas Prints (Signs, Seating Plans & Wall Art Prints)10-15 working days4-5 working days
Foam Board (Signs, Seating Plans & Wall Art Prints)5-7 working days2-4 working days
Poster Paper or Card (Signs, Seating Plans & Wall Art Prints)3-5 working days1-2 working days
Electronic/PDF Version (Signs, Seating Plans & Wall Art Prints)2-4 working days1 working day
Guest Books3-5 working days1 working day
Day-Of Wedding Stationery
i.e. Menus, Order of Service Cards, Placecards, Table Numbers (with customisation)
5-7 working days1-2 working days
Stickers/Wine Labels5-7 working days1-2 working days
Tags5-7 working daysPlease discuss with your designer*
Advice & Activity Cards (with customisation)5-7 working days1-2 working days
Thank You Cards (Weddings and Baby Announcements) and Customised Greeting Cards3-5 working daysPlease discuss with your designer*
Vow Books & Notebooks (with customisation)4-5 working days1-2 working days
Our current printing turnaround times are based from the point of receiving print approval, and exclude shipping.

* We can prioritise your printing on request, please ask your designer - she will confirm expected turnaround times for your specific order and can arrange expedited production where possible

Shipping

Allow 2-3 working days for shipping to the North Island. South Island urban items are shipped on an overnight courier service as standard. Rural addresses should allow an extra couple of days for delivery.

We do occasionally experience shipping delays with parcels which is out of our control. This post is updated when we are made aware of any delays.

Orders are typically shipped via Courier Post/NZ Post.

Courier delivery of most items is $8. Guestbooks and larger wedding invitations are $10. Large format prints are $18.

To determine how much shipping will cost you, simply add the products you are considering to your cart and proceed to checkout. Then enter your address – this is so it displays accurate pricing for your area. This will give you an accurate quote for shipping.

Yes, you are welcome to collect your order from our Mosgiel (Dunedin) printery. We will let you know when it’s ready to be picked up. Pick up is available between 9 – 4.30pm Monday – Friday. Our address is Positive Signs + Print, 167a Gordon Road, Mosgiel (off Hartstonge Avenue, next to St John’s). 

An Urgent Courier (overnight) service is available as an upgrade (for NZ North Island orders).

South Island orders are shipped on an overnight service as standard (as we are based in the South Island).

Yes we do. Rural (RD) addresses incur an additional surcharge and may take an additional 3-5 working days to arrive.

To avoid the extra time and charge, consider shipping your order to your workplace, or a trusted family member’s Urban address.

Yes we do, we use Courier Post/NZ Post so PO Boxes are not a problem.

We are not currently shipping to international destinations.

FEEDBACK FROM OUR GORGEOUS GORGEOUS CUSTOMERS

Cara C.
Cara C.
Reviewer
5/5

These turned out so beautiful! It was a super easy process to confirm the content, guest names etc with Be My Guest before they printed them. They arrived beautifully packaged as well which was so exciting for us before sending them out! We had originally tried to DIY invitations but this ended up as a much easier option, super quick and we thought it was really reasonably priced too. Thanks so much!

2 days ago
Cara C.
Cara C.
Reviewer
5/5

Everything we ordered turned out so beautiful! Be My Guest was super quick to process it and quality is awesome. It was also a beautiful package to open! Thank you so much.

2 days ago
Anonymous
Anonymous
Reviewer
5/5

Fast communication and service, great quality product.

3 days ago
Gayle Hammerton
Gayle Hammerton
Reviewer
5/5

So pleased with my daughters and partners guest book and it looks perfect Thanks you much

5 days ago
tamsyn key
tamsyn key
Reviewer
5/5

Amazing job and loved them

1 week ago