Free urban NZ shipping for orders over $150

FAQ

We answer your questions on everything from designing your wedding stationery to printing thank you cards right here. Check out our commonly asked FAQs below.

Ordering Your Stationery

Look through our online shop to find the pieces you are interested in. Search by colour, or keyword in the search field. If you are after an accurate quote for invitations, simply select the items you require, and click “Add to cart”. This will give you the total cost including shipping.

Once you’ve selected your design, select the items you required (whether you want extra inserts, envelopes and embellishments). If you’d love to get an idea of the print quality, card options and colours, then order a sample pack. Each sample pack includes a selection of your chosen celebration stationery, and you can request a sample of a specific invitation or colour scheme.

When you are ready, review your order and make your purchase through the website. Urban New Zealand orders over $150 receive free shipping. 

While four to six months before your wedding is the usual time to order the invitations, there is nothing wrong with being extra prepared. After all, you don’t need to post them straight away. The normal timeframe to send wedding invitations is between eight to twelve weeks before your wedding. If you are in a hurry for your invitations, the first thing to do is contact us. Chances are that we can organise an earlier delivery of your wedding invites, but only if we know your special requirements. 

Your invitations need to contain a ton of information. There’s a fine balance between including enough detail and keeping them uncluttered.

Keep your wedding invitation elegant and uncluttered by selecting a design that incorporates information cards into a cohesive package.

Remember, we can print additional information on the reverse side of your wedding invitations and/or insert cards for no extra cost. And we will send you a copy of your invitations to approve before we print them.

For more advice on choosing the wording for your invitations, download our Wedding Invitation Wording Guide and read our article on the Top 5 Mistakes People Make with Their Wedding Invitations.

As soon as you purchase, you will receive a form to complete via email. This form walks you through all the information we need and will allow you to share any design changes or colour tweaks you want to request.

Once we’ve got your wording and design details, your designer will get to work. An electronic draft, designed in your colours and wording, will be emailed within 1-2 business days for your feedback and review. This electronic draft is called a “proof”. Once you’ve received your proof, you return to your designer with any changes or amendments, to perfect your design. When you’re happy, we will go ahead and send your order to print.

Not long at all! In fact, the entire process from design to revisions, printing and posting your wedding invites takes only around two weeks. That means our design team will be working on your mock-up invite shortly after you order. You can expect to receive your digital mock-up within a couple of days, to let you check it before we have your invites printed. Once printing is complete, we’ll carefully package and post your invitations to you.

After you approve the design, we’ll get your invitations printed, assembled and couriered to you. Your order will generally be ready to send within 3-5 business days, with a few exceptions:

  • If your order includes any embellishments or assembly, we will complete this once the stationery returns from being printed. This will add 2-5 business days to your order (it varies depending on the size and complexity).
  • Canvas prints, especially A2 – A0 sized ones, can take up to 8 working days to print. If time is of the essence (for example, a seating plan or welcome sign for a wedding) then we recommend selecting the ‘Urgent Turnaround’ option when you place your order.

For information on shipping, please refer to our Shipping Information page.

Printing Quality & Card Options

We offer a wide range of card options for your stationery including standard white card, deluxe eggshell, via felt, coloured card, metallic card and craft card. More details about the card options we offer can be found here.

Yes I can source recycled card. If you let me know in advance, I can also use recycled packaging for sending your order – I always have a stash of pre-loved packaging materials that I’m happy to reuse. I don’t use recycled card as standard practice because the card range I do use is selected for printing well. It is purchased in bulk lots, meaning less transportation and less packaging, which is better for the environment too. Selecting a paper that’s created from farmed trees, with a mill powered by renewable energy can actually be a better choice than recycled – using a card that prints well means less waste – less card jamming in the press, less reprints due to defects.

Yes! With any invitations from the Be My Guest Collection, you’ll receive personal attention to the design and wording of your invite – and that includes changing the colour scheme to make it your own, and tweaks to fit the design to your preferred wording.

Absolutely, samples can be ordered here. The cost is redeemable against a future purchase.

Shipping & Turnaround times

When you submit your order, you will be emailed a form to complete your wording, colour choices and any notes about design changes you may have. Once we’ve got these details, your designer will get to work. An electronic draft, designed in your colours and wording, will be emailed within 2 business days for your feedback and review. This electronic draft is called a “proof”. Once you’ve received your proof, you return to your designer with any changes or amendments, to perfect your design. When you’re happy, we will go ahead and send your order to print.

Courier delivery of your order is $5, or free for orders over $150. Shipping takes 1-2 business days. Most orders are shipped via CourierPost, with canvas prints and large prints are shipped via Fastway Couriers. Please note Rural (RD) addresses incur an additional $4 surcharge and may take a couple of additional days to arrive. To avoid this extra charge, consider shipping your invitations to your workplace, or a trusted family member’s Urban address.

Absolutely! Parcels to Australia are couriered for a flat rate of $20, or free for orders over $500. The cost for other international destinations vary, depending on the destination, quantity and the type of item(s) selected. To determine how much the different international shipping options will cost you, simply select the invite you require (including the correct quantity) and proceed to checkout. Make sure to enter your address – this is so it displays accurate pricing for your area. You will be responsible for any duties/taxes applicable in your own country upon arrival of the parcel. Please note that A0 and A1-sized canvas prints cannot be shipped internationally due to their size. We recommend framing a photo print if you require this size – this is sent rolled in a cardboard tube.

Your order will be printed and ready to send within 3-5 business days (*except canvas prints, see note). All our stationery items are printed on a high quality commercial digital press and trimmed to size with a commercial grade guillotine – no home printers used. If your order includes any embellishments or assembly, we will complete this once the stationery returns from being printed. This will add 2-5 business days to your order (it varies depending on the size and complexity). *Canvas prints, especially A2 – A0 sized ones, can take 8-10 working days to print. If time is of the essence (for example, a seating plan or welcome sign for a wedding) then we recommend requesting an “urgent” order.

You’ve sorted out the date for your big day. You may even have sent out your save the date cards. Next comes the wondering about when you should order and send your wedding invitations. You don’t want to send them too early and have them getting lost. Nor should you send them too late and end up with half your guests not being able to make your wedding. We recommend that you should order your wedding invitations between four to six months before your wedding day. This gives you plenty of time to receive them from us and then to address the envelopes to send to your guests. Once you have placed your order online for your wedding invitations, you can expect delivery within two weeks. This allows time for you to check the electronic draft we send you, for your invitations to be printed and then posted to you.

more questions?

Did we answer all your questions, or are you still not sure? Get in touch with the team - we are happy to help!