Privacy Policy

Privacy Statement

Be My Guest Design Limited is committed to protecting your privacy. This privacy statement outlines how we collect, handle, store, use and share your Personal Information. For more information, read our full privacy policy.

By supplying us your details, you consent to the use of your Personal Information in accordance with this privacy statement. Personal Information is collected or processed based on consent; however, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conduct prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

What information do we collect?

We may collect Personal Information about you, either directly from you or from other parties and we may generate information about you when we carry out our business.

The types of Personal Information we collect about you may include your:

Contact information: your name, phone number, email address, postal address, physical address
Documents that verify your identity and other personal details: such as your passport or drivers’ licence number
Subscriptions/preferences: when you subscribe to receive our newsletter or updates, as well as content preferences to help us identify which material you want to receive.
Billing or purchase information
Technical information: information about the device used to access the website or other social media sites, such as IP address, browser type, time zone settings and mobile network information.

What do we do with it?

We collect and use your Personal Information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate.

When necessary, we may use your information to:

Any purpose which we notify you about when we collect your information or to which you have provided your consent.
Comply with our legal and regulatory obligations (including Anti Money Laundering/Counter Financing of Terrorism compliance and audit and reporting requirements).
Considering and assessing your application for supply of our products or services.
Protecting our interests, including by registering a security interest on the Personal Property Securities Register or checking against sanctions or other reference lists.
Responding to your enquiries, concerns, or complaints.
Defend or enforce our rights – for example, to collect money owed to us.
Publish (including by posting on social media) customer testimonials/video testimonials which may contain personally identifiable information. We will obtain the customer’s consent prior to publishing the testimonial along with their name.

Who do we share it with?

Besides our staff and our associated companies, we may share this information with third parties who enable us to provide you with our services. These include:

Your other professional advisers
Product providers
Our service outsources providers such as IT consultants, subcontractors, etc.
We will only share your Personal Information with third parties where it is necessary to help us do what we collected your information for, where it is required by law or where you give us authority to.

We require these third parties to adhere to our strict confidentiality requirements for handling Personal Information and we seek to ensure that they comply with the Privacy Act 2020.

Where do we store it?

Personal information we collect is stored and processed for use, by way of hard drives, external drives and third party cloud service providers. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.

Disclosing your information overseas

We may disclose your information to organisations located overseas. These include:

Our related companies elsewhere in the world.
In addition, individuals who are residents of the European Economic Area “EEA” can object to processing of their Personal information, ask to restrict processing of their Personal Information or request portability of their Personal Information. You can exercise these rights by contacting us using our contact details provided below.
The right to complain to a data protection authority about the collection and use of Personal Information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA (if applicable) are available at: ec.europa.eu/justice

Any information we share overseas will be subject to comparable safeguards to those under the Privacy Act 2020.

Direct marketing

We may send you direct marketing to inform you about products or services, special offers, promotions, and events that may be of interest to you. These marketing communications may include joint promotions with other promotion partners and may be sent to you using any contact details provided by you, such as post, phone, email, or SMS.

If you do not wish to receive marketing communications and surveys from us or third-party partners, you can let that organisation know at any time using the contact details in their respective privacy policies or utilising the “unsubscribe” or other opt-out function offered by us or other the organisation.

In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, to action it.

Your consent to receive direct marketing communications from us in the above ways will be deemed if you do not opt out when you are offered the opportunity to do so and will remain current on an ongoing basis unless and until you advise otherwise.

If the law requires us to provide you with information about our products or services (i.e., product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.

Accessing and correcting your information

You can generally access and request the correction of information we hold about you by contacting us in any of the ways set out at the bottom of this policy.

Notwithstanding, access to your Personal Information may be refused on some occasions, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the Privacy Commissioner at: http://www.privacy.org.nz

We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant for its intended use. This means that, from time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

Contacting us:

You can contact Be My Guest Design Limited by:

Telephone: 03 489 2999

Postal Address: 167a Gordon Road, Mosgiel, 9024

We know that how we collect, use, disclose and protect your information is important to you, and we value your trust. That is why protecting your information and being clear about what we do with it is a vital part of our relationship with you.

The purpose of this Privacy Policy is to inform our customers and any users of our digital platforms (i.e. our website and social media pages) about how we comply with the requirements of the New Zealand Privacy Act 2020 (“the Privacy Act”) in managing personal information.

Consent to Privacy Policy

Please note that when you contact us through our website, you are agreeing to this Privacy Policy. If you do not agree with this Privacy Policy, please do not contact us through any of our digital platforms but call us on 03 489 2999.

Collection of personal information

Personal Information is defined in the Privacy Act as information about an identifiable individual (a natural person as opposed to a company or other legal entity).

Types of personal information we collect

The types of personal information we collect will vary depending on the nature of your dealings with us. We only collect personal information that is necessary. Where reasonable and practicable, we will collect your personal information directly from you and inform you that we are collecting it.

We mainly collect personal information directly from you, for example:

Over the telephone or a video call (such as over Microsoft Teams, Zoom or Skype) e.g. when you contact our staff;
Through one of our digital platforms like our website and social media pages

When you email or write to us; or when you participate in a marketing campaign, competition, or promotion (or a similar event) administered by us or our representatives.

If it is not obvious that we are collecting personal information from you, we will do our best to make it clear to you so that you are always aware when information is being collected.

Generally, the types of personal information we collect and hold include your:

Name
Date of birth
Contact details (such as your email address, postal address, phone number)
Details relating to your use of any product and/or service offered by us
Details of your enquiry
Details of any preferences you tell us about (such as subscription preferences).

We may also collect personal information about you from:

Publicly available sources e.g. via the internet
Your professional organization e.g. Masterbuilders

We collect your personal information from the above parties (other than publicly available sources) where we have received your express consent to do so.

We are not responsible for the privacy or security practices of the above parties and the parties described above are not covered by this Privacy Policy.

Online device information and cookies

If you are visiting us through our website, then we collect information about your use and experience on these by using cookies. Cookies are small pieces of information stored on your hard drive or on your mobile browser. They can record information about your visit to the site, allowing it to remember you the next time you visit and provide a more meaningful experience.

The cookies we send to your computer, mobile phone or other device cannot read your hard drive, obtain any information from your browser or command your device to perform any action. They are designed so that they cannot be sent to another site or be retrieved by any non-Be My Guest Design Limited website.

When you interact with us through our website, or social media pages the information collected through the cookies may include:

The date and time of visits
Website page (or pages) viewed
The website from which you accessed the internet and our website or other digital platform
How you navigate through the website and interact with pages, including any fields completed in forms and applications completed (where applicable)
Information about your location
Information about the device used to visit our digital platform; and
IP address (or addresses), and the type of web browser used

We will not ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use. Sometimes we may invite you to send your details to us through a private message, for example, to answer a question. You may also be invited to share your personal information through secure channels to participate in other activities, such as competitions, but we would require your express consent prior to us including you in such activities.

Purpose of collection and use of personal information

Any personal information you provide to us may be used to:

Check whether you are eligible for the product or service offered by us
Facilitate those services
Provide information that you request; and / or
Provide you with further information about our other products and services.

We also have an obligation to maintain personal information to disclose to regulatory and similar bodies – see “Disclosure of your personal information” below. These bodies have a legal right to such information.

Storage and protection of your personal information

We may electronically record and store personal information which we collect from you. When we do so, we will take all reasonable steps to keep it secure and prevent unauthorised disclosure. However, we cannot promise that your personal information will not be accessed by an unauthorised person (e.g. a hacker) or that unauthorised disclosures will not occur. If we provide you with any passwords or other security devices, it is important that you keep these confidential and do not allow them to be used by any other person. You should notify us immediately if the security of your password or security device is breached, this will help prevent the unauthorised disclosure of your personal information.

Some information we hold about you will be stored in paper files, but most of your information will be stored electronically on physical hard drives and/or on the cloud, by cloud service providers – see “Cloud-based service providers” below.

We use a range of physical and electronic security measures to protect the security of the personal information we hold, including:

Access to information systems is controlled through identity and access management
Employees are bound by internal information security policies and are required to keep information secure
Employees are required to complete training about information security and privacy

When we send information overseas or use service providers to process or store information, we put arrangements in place to protect your information;

We regularly monitor and review our compliance (and our service providers’ compliance) with internal policies and industry best practice.
We only keep information for as long as we need it, or as long as the law requires us to. We have a records management policy that governs how we manage our information and records to make sure we destroy any information that is outdated, irrelevant or unnecessary.

Cloud-based service providers

We use third party service providers to store and process most of the information we collect. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.

Timeframes for keeping personal information

We take reasonable steps to destroy or permanently de-identify any personal information as soon as practicable after the date of which it has no legal or regulatory purpose, or we have no legitimate business purpose with it.

In the case of information that relates to our products or services we have provided, we are required by law to hold this information for seven years. After this time, provided that the personal information is no longer relevant to any service we are providing you, we will take reasonable steps to safely destroy or de-identify any personal information.

We have a records management policy that governs how we manage our information and records to enable us to destroy any information that is outdated, irrelevant or no longer necessary.

If there is a privacy breach

We work hard to keep your personal information safe. However, despite applying strict security measures and following industry standards to protect your personal information, there is still a possibility that our security could be breached.

If we experience a privacy breach, where there is a loss or unauthorised access or disclosure of your personal information that is likely to cause you serious harm, we will, as soon as we become aware of the breach:

Seek to quickly identify and secure the breach to prevent any further breaches and reduce the harm caused;
Assess the nature and severity of the breach, including the type of personal information involved and the risk of harm to affected individuals;
Advise and involve the appropriate authorities where criminal activity is suspected;
Where appropriate, notify any individuals who are affected by the breach (where possible, directly);
Where appropriate, put a notice on our website advising our customers of the breach; and
Notify the Privacy Commissioner.

Disclosure of your personal information

We may disclose your personal information to others outside Be My Guest Design Limited where:

It is necessary to enable us to achieve the purpose that we collected the information for;
We are required or authorised by law or where we have a public duty to do so;
You have expressly consented to the disclosure or your consent can be reasonably inferred from the circumstances; or
We are permitted to disclose the information under the Privacy Act 2020.

Parties we may disclose your information to

Your personal information may be used by us for the purpose of providing advice and services to you and may also be used by agencies such as, but not limited to:

Any out-sourced service provider who assists in the services we are required to carry out such as auditors and external compliance reviewers
Our external dispute resolution service
The Regulator
Credit reporting and debt collecting organisations

If we do not need to share your information with a third party in order to provide advice and services to you, we will not pass on your information to them without your consent. Under no circumstances will we sell or receive payment for disclosing your personal information.

Sending your information overseas

We may send your personal information outside New Zealand, including to overseas members of Be My Guest Design Limited related companies and overseas service providers or other third parties who process or store our information, or provide certain services to us.

Where we do this, it does not change any of our commitments to you to safeguard your privacy.

We make sure that appropriate security and information handling arrangements are in place and the information remains subject to confidentiality obligations.

All countries have different privacy laws and information protection standards. If we need to send your personal information to a country that has lower standards of information protection than in New Zealand, we will take appropriate measures to protect your personal information. Where it is not possible to ensure that appropriate security and information handling arrangements are in place, we will let you know and gain your consent prior to sending your personal information overseas.

Third party websites

Through our website or our other social media pages, you may be able to link to other websites which are not under our control. We are not responsible for the privacy or security practices of those third-party websites and the sites are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies and we encourage you to read them.

In addition, we have no knowledge of (or control over) the nature, content, and availability of those websites. We do not sponsor, recommend, or endorse anything contained on these linked websites. We do not accept any liability of any description for any loss suffered by you by relying on anything contained or not contained on these linked websites.

Right to access, correct and delete personal information

You have the right to request access to, correct and, in some circumstances, delete your personal information.

You can do so by contacting us at:

Be My Guest Design Limited

167a Gordon Road

Mosgiel 9024

When you contact us with such a request, we will take steps to update or delete your personal information, provide you with access to your personal information and/or otherwise address your query within a reasonable period after we receive your request. To protect the security of your personal information, you may be required to provide identification before we update or provide you with access to your personal information.

We are only able to delete your personal information to the extent that it is not required to be held by us to satisfy any legal, regulatory, or similar requirements.

There is no fee for requesting that your personal information is corrected or deleted or for us to make corrections or deletions. In processing your request for access to your personal information, a reasonable cost may be charged. This charge covers such things as locating the information and supplying it to you.

There are some circumstances in which we are not required to give you access to your personal information. If we refuse to give you access or to correct or delete your personal information, we will let you know our reasons, except if the law prevents us from doing so.

If we refuse your request to correct or delete your personal information, you also have the right to request that a statement be associated with your personal information noting that you disagree with its accuracy.

If we refuse your request to access, correct or delete your personal information, we will also provide you with information on how you can complain about the refusal.

What happens if you do not provide us your information?

If you do not provide information we have requested, you may be unable to obtain or access our services for which the information is required. Please ask us if you are unsure what information is important and how this might affect you.

Changes to this Privacy Policy

We review this Privacy Policy periodically to keep it current. If the changes are significant, we may advise you directly. You may also obtain a copy of the latest version by calling us on 034892999.

Privacy Policy queries and concerns

If you are concerned about how your personal information is being handled or if you feel that we have compromised your privacy in some way, please contact us at:

Be My Guest Design Limited

167a Gordon Road

Mosgiel 9024

Phone: 03 4892999

We will acknowledge your complaint within three working days of its receipt.

We will let you know if we need any further information from you to investigate your complaint.

We aim to resolve complaints as quickly as possible.

We strive to resolve complaints within five working days, but some complaints take longer to resolve.

If your complaint is taking longer, we will let you know what is happening and a date by which you can reasonably expect a response.

If you are not satisfied with our response to any privacy related concern you may lodge a complaint on the Privacy Office website (www.privacy.org.nz) or send a complaint form to the Privacy Commissioner at:

Office of the Privacy Commissioner

P O Box 10-094

Wellington 6143, New Zealand

Fax: 04- 474 7595

Email: enquiries@privacy.org.nz

Telephone: 0800 803 909

Website: http://www.privacy.org.nz